FREQUENTLY ASKED QUESTIONS
What size and type of companies do you work with?
We have an even balance of start-ups, small businesses, non-profits, and enterprise clients across a multitude of industries.
How much will it cost to design and develop my website?
Each business's needs are different, so due to variations in scope, pricing from one web design to the next can be quite different. Our typical end-to-end website redesign costs Ksh. 25,000- Ksh. 100,000. If you have a well-defined scope, like a more detailed breakdown of the pricing, request a copy of our pricing sheet.
How long does it take to build my website?
Similar to questions regarding website cost, the timeline will vary greatly based on the scope of your web design project. Typically, our end-to-end build projects take 2-4 months to complete.
Will you be there for me after the website is complete?
Absolutely. We engage with clients in two different ways post-launch:
Support keeps your website up to date, backed-up, secure, and fast. We also assist with reactive improvements to your website such as building new landing pages or adding new features.
Grow is a proactive approach to continually improving your website. We’ll focus on increasing your conversion rate through multivariate, split, and a/b testing. We can also focus on creating new lead magnets like calculators, quizzes, and downloadable resources.
Why should I choose Mapacha over some other firm to do my design work?
Mapacha Solutions caters to its clients with Flawless Design Experience, Flexibility, Limitless Creativity, and 100% Satisfaction Guarantee. You would get a One Stop Solution at Mapacha for all your Designing Needs. Step here once and surely you won’t regret your decision.
I need something designed Tomorrow, can you help me?
We can usually accommodate your rush job depending on how tight our designing schedule is; however, a rush fee may be added. Call us to find out more about getting work done on priority basis.
What happens if we’re not satisfied?
We want you to be confident in your choice to work with us. It’s our goal to design products that you are completely in love with. That’s why we take extra care to make sure you’re satisfied throughout the process.
The first step of our process is to have a design consultation call to make sure the partnership is a good fit. We want to make sure that your vision is something we can create for you. If it’s not in our wheelhouse, we will let you know right away. Once designs are started, we include up to 2 rounds of revisions per project – and offer additional revisions at an hourly rate. You will always know what round of edits we are on, and we will never start on additional revisions without your approval. However, we’re willing to be flexible and make you as satisfied as possible. If we need to throw in an extra round of revisions to make that project absolutely perfect, we’re happy to do so as we see fit, per case.
In very rare cases, if you’re still not satisfied, you can choose to cancel the contract. You will just settle up the work that has already been created, with no need to pay for work that has not been started. When you complete the payment of the invoice, we will send you the final files that we worked on together, and that’s it!
Do I get refund for advance payment?
No, as we create custom made designs as per the brief given by you. We work as per the package selected by you and provide best unique options with Unlimited Free Revisions till project duration. So there seems no scope for refund.
You’re in a different country from me. Will this affect things?
Nothing will affect as most of my clients are overseas. As much as I enjoy meeting face-to-face, I’ve found that talking on the phone, through video calls, and communicating by email can save everyone a lot of time that would otherwise be spent travelling.